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LINE 6 PRODUCT REPAIR
Q: My Line 6 device is malfunctioning. Where can I get it fixed?
A: Please check your product Manuals and our Knowledge Base to ensure that your unit is truly malfunctioning before requesting service. Also be sure to register your Line 6 gear to your account. A dated proof of purchase is required if you are having any warranty work performed. Please be aware that "expedited" and "rush" fees will not be covered under warranty for any reason.
***Please note: Repair time can vary from weeks to months depending on the kind of repair and the availability of replacement parts.
You can have your unit repaired by Line 6 via an RMA (see RMA section below), or at any one of the Line 6 Authorized Service Centers across the United States.
- Regional service centers are able to repair products that are both under warranty and out-of-warranty.
- Additionally, a selection of local independent service centers is available specifically to repair out-of-warranty products. Prices for parts and repairs are set by the independent service center.
Please contact your distributor line6.com/find/distributor/.
Q: How much is it going to cost to get my Line 6 device fixed?
A: Line 6 is unable to provide estimates on behalf of our service centers, as the service centers are independent businesses that establish their own repair rates and parts pricing. For non-warranty repairs made by Line 6, shipping costs, labor fees and parts costs associated with your repair will vary, depending on the repair. With a validated warranty, Line 6 will pick up the cost of the repair and return shipping only.
Q: Where can I purchase parts for my Line 6 device?
A: Line 6 provides a number of replacement parts through our Online Store. If you are unable to find the part you need on the store, you may contact one of our Service Centers or Dealers to special order some parts. Another good source is www.FullCompass.com. Some parts, such as circuit boards and PCBA assemblies, are not sold to the public. Please keep in mind that parts sales are at the service center’s or dealer’s discretion. Line 6 does not sell parts directly to the public.
Q: Can I fix or modify my Line 6 device myself? Can I get repair assistance from Line 6?
A: If your Line 6 product needs repair, we strongly suggest you contact the nearest authorized service center or distributor in your region. For safety and liability reasons, Line 6 does not supply customers with repair assistance. Line 6 does not offer repair assistance, circuit diagrams, blueprints or schematics to end users. Line 6 does not support the customization or modification of Line 6 products, outside of official firmware updates or hardware upgrades. Any attempt to modify or self-repair your unit will void your warranty.
Q: I’m not sure if my unit is under warranty, how do I find out?
A: Please refer to our Product Warranty web page for all warranty information.
Q: Is there a way that I can determine the date of manufacturing of a Line 6 device by the serial number?
A: All serial number information is for internal use only and is not made public.
Q: Your Service Centers used to do both warranty and non-warranty repairs. Why the change?
A: These changes are being made to facilitate better quality control in terms of the service you receive and parts availability. Regional Service Centers were chosen by track record, workload capacity and geographic location.
Q: Will Regional Service Centers do non-warranty repairs?
A: Yes, they can do warranty and non-warranty repairs, just as they did prior to being an RSC.
Q: Will Regional Service Centers repair guitars? If not, what options are available?
A: If a given Regional Service Center does not repair guitars, the repair will have to go to an RSC that does repair guitars, or it can be repaired at Line 6 via an RMA.
Q: What is the warranty on my Line 6 product?
A: It varies by product and by country (depending on local legislation), so please see our Product Warranty web page for more details. Please be aware that your warranty is only valid in the region of purchase. For example, if you buy your unit in Australia, you can only get warranty service for it in Australia. Going outside of your region of purchase for repair work will be treated as a non-warranty repair and you will be charged accordingly by the repair center you take it to if they decide to work on it.
Q: How do I get my Line 6 gear serviced outside of the U.S.?
A: Line 6 has partnered with a worldwide chain of independent Service Centers and Distributors that can assist you with your repair. They can be found at http://line6.com/find/distributor/. You can find Service Centers and Distributors that can assist you with your repair. If you cannot find one in your country, you will need to find one outside of your country and contact them to find if you can ship them your unit. Because of our agreements with these distributors and service centers, you cannot send your unit directly to Line 6 U.S. for repair unless it was purchased in the U.S.
Q: How do I get parts and accessories for my Line 6 gear?
A: Certain parts may be ordered through an Authorized Service Center or Distributor. Some parts such as circuit boards and PCBA assemblies are not sold to the public. Please keep in mind that parts sales are at the service center’s or distributor’s discretion.
Q: I’m having a problem with a repair center, who can I contact?
A: We recommend that you contact your regional distributor to resolve the issue. line6.com/find/distributor/
OBTAINING AN RMA FROM LINE 6 (U.S. Only)
Q: Do I need a RMA number (Return Material Authorization)?
A: Yes. Line 6 requires that all end users, dealers and service centers have a valid RMA attached to all products shipped to the Line 6 Service Department. We are not responsible for units sent in without an RMA number. Units will be returned to sender if sent without an RMA.
Q: How do I contact Line 6 in the U.S.?
A: You can call us at 818-575-3600 to request an RMA. We are open 8am – 12pm & 1pm – 4pm Pacific Time, Monday - Friday, excluding holidays. You may also contact us with a Support Ticket. You must be signed in and have your unit registered to your Line 6 account before contacting us.
Q: What information will I need to provide when contacting Line 6 for an RMA?
- Have the unit registered to your Line 6 account. Don’t have an account? Create one here.
- Ensure your full name, shipping address, email address and phone numbers are updated on your Line 6 account.
- Provide a detailed explanation of the unit's failure or defect.
- Provide Line 6 with a copy of your purchase receipt.
Q: How do I get my unit to Line 6?
A: After you are issued your RMA number by an authorized Line 6 service representative, package the unit and all the components that came with it in a box with adequate packing material to insulate it from possible freight damage. Line 6 is NOT RESPONSIBLE for freight damage due to insufficient packaging. User is 100% responsible to protect their gear in transit. We suggest you use a trackable, insured method of shipping, such as such as FedEx, UPS or USPS. Send it to:
LINE 6 SERVICE DEPARTMENT
26580 Agoura Rd.
Calabasas, CA 91302
RMA # [FILL IN YOUR RMA number or the package will be returned]
Q: Who pays for the freight?
A: Non-warranty: The purchaser/user assumes responsibility for freight to and from the factory.
Warranty: The purchaser/user assumes responsibility for freight to the factory. Line 6 will cover the return freight via either FedEx ground or UPS ground. The shipping time is 5-7 days (not including processing time).
Q: How do I get an estimate on the repair cost?
A: Estimates cannot be given until we have the unit in hand. For non-warranty work, you will need to provide a credit card and contact information for an estimate to be sent to you once we have the unit.
Q: How long will it take to complete the repair?
A: Repair time varies based on the backlog of repairs, but we strive to provide a three-week turnaround (not including shipping time). If we determine that your unit needs to be replaced, the turnaround time should be a bit shorter.
Q: What if I don’t live in the U.S.?
A: Please see the International section above.